Return & Refund Policy – Bead Sleek

Last Updated: September 2026

At Bead Sleek, we take pride in providing carefully crafted and beautifully finished beaded handbags and clutches. We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

1. Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must not have been damaged, altered, washed, or used.
• The original packaging should be retained where possible.
• You must provide your order number and clear photos/videos of the product if the return is due to damage, defect, or an incorrect item.

Items that show signs of use or damage caused after delivery may not be eligible for a return.

2. Damaged or Defective Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item
• Photos/videos showing the issue
• Photos of the packaging, if applicable

After reviewing the issue, Bead Sleek may offer a replacement, exchange, or refund, depending on the situation and product availability.

3. Wrong Item Received

If you receive an item different from the one you ordered, please contact us within 48 hours of delivery.

Once the issue is verified, we will arrange an appropriate solution, such as a replacement or refund.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Items that have been used or worn
• Items damaged after delivery due to misuse or improper handling
• Items altered or modified by the customer
• Items returned after the applicable return period
• Items without the original condition or packaging, where the condition has been materially affected

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method.

Shipping charges may be non-refundable, except where the return is due to an error on our part, such as sending an incorrect or defective item.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect item received, Bead Sleek will review the case and may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping costs.

7. Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer another suitable solution.

8. How to Request a Return

To request a return or report an issue with your order, please contact:

Store: Bead Sleek
Email: [Your Customer Support Email]
Order Number: Please include your order number in your message.

Our team will review your request and provide the next steps.

9. Important Note

Because our products feature handcrafted beadwork and embellishments, minor variations in bead placement, pattern, color, or finish may naturally occur. These small variations are part of the character of handcrafted products and may not be considered defects.